Engaging and mobilizing employees can feel like a daunting challenge. However, we have found that a few simple behaviors can make a huge difference to improve motivation.
It is frustrating to have to read minds
Spans of control contribute to the problem
The solutions are simpler than you might think
There are many simple strategies to engage and mobilize employees. They cost almost nothing to implement, can be put into place immediately, and have huge impact.
For instance, one opportunity that many leaders have – even at the C-level – is to give more frequent, informal feedback about how each employee is doing. That way, everyone in an organization knows what is expected of them and how they can get better.
The seven questions
There are seven simple questions every leader must answer and communicate to employees. As with advertising, frequency counts. Small, informal conversations about performance go a long way – especially when they include teachable moments about different situations and details. The questions include:
1. What do I expect from you?
2. What are you doing well?
3. What, if anything, can you be doing better?
4. What, if anything, do I want you to do better?
5. (If appropriate): What will happen if you improve
(e.g., more responsibility, more time with leadership, more desirable assignments)?
6. (If appropriate): What will happen if you don’t improve?
7. How can I help?